Frequently asked questions

How do I create my account?

You can watch our short video on how to create an account here.
If you're still not sure, please do contact us and we’ll help you.

How do I populate my profile, select charities and set targets?

You can watch our short video on how to set up your profile here.
If you're still not sure, please do contact us and we’ll help you.

How do I register a Work for Good donation?

You can watch our short video on how to register a donation here.
If you're still not sure, please do contact us and we’ll help you.

How do I make a payment?

You can watch our short video on how to make your donation payment here.
If you're still not sure, please do contact us and we’ll help you.

Why should my business give via Work for Good rather than giving direct to charities?

Work for Good was set up to make giving as easy as possible, and to make sure it’s good for your business as well as charities.

  1. You can donate in just a few clicks, to one or several charities.

  2. We take out the legal and admin hassle of giving in a way that’s linked to how you do business

  3. It’s easy to engage your people and your clients in your giving story – share your profile, let them choose the charity online, and we can notify them when you donate.

  4. Display the Work for Good mark and show the world what you stand for

  5. By signing up to Work for Good, you’re becoming part of a wider movement to transform business giving. Your good work can inspire others to follow.

How can I involve my clients?

By linking donations to sales of your products or services, your clients will see the good you are doing, and feel part of it. This can be a powerful way of engaging with them.
And if you give us their email address when you register a Work for Good donation, then they will receive an email thank you from Work for Good confirming that you’ve made the donation.
You can even give them the option to choose which charity receives the donation, as explained in the question below.

Can I let my client decide who the chosen charity is?

Yes you can. This is a great idea, particularly if you are looking to involve and engage existing or potential clients. Charity choice is very personal, so your client will doubly appreciate your generosity and the fact that you’ve let them choose who benefits.
To do this, when you register an intended donation, under the charity choice section you can elect “Ask client to choose charity”. At this point you decide whether to give them the choice from the list of charities you decide (up to 10), or let them choose any charity on Work for Good.

Can I support multiple charities?

Yes you can. Work for Good is here to make it easy to give to as many charities as you like, as often as you’d like, in amounts as big or small as you’d like.
Please note if you want to support multiple charities relating to a single work event, you simply need to log multiple donations. So if you plan to donate say £500 from one specific project to two charities, you’ll need to register two donations; £250 for charity X and £250 for charity Y.

Can I change my chosen charity?

Once you’ve registered an intended donation, you can edit it at any time until the point at which you make the payment. However if your donation falls under the ‘commercial participation’ system (which is explained under the terms here, and is also covered further down under this section) then you may be obliged to make the donation. Broadly, if you’ve promoted sales based on a pledge to give to a specific charity, then you must honour it.

I registered an intended donation on Work for Good but the related work has been cancelled/changed by my client.

You can amend or cancel the intended donation by editing it at any time. However, please consider the issue highlighted in the question above.

Do I have to support the charities listed?

No. Whilst you can only donate to charities registered on the platform we’re very happy to add any UK registered charity, if they are not already on Work for Good. Simply nominate one here and we’ll contact the charity for you.
Once the charity has registered and been verified by a member of our team, you will be able to donate to them via the platform. Charity registration can take a matter of hours, depending on how quickly the charity is able to respond.

Can the charity see that I am donating money to them?

Yes. Charities need to know the identity of any business that wants to support them, in order to comply with Charity regulations. However, they will only sight of your company details for auditing and verification purposes, they will not be able to use the details for marketing purposes or pass them on.

Can I give to other worthy causes that are not registered charities?

Not yet. In time we intend to expand the range of recipient types to include other not-for-profit organisations, but currently we are only able to facilitate donations to registered charities.

What is a ‘commercial participator’ or CPA agreement?

Businesses that encourage the purchase of goods or services on the basis that some of the proceeds will go to charity, or that a donation will be made, are known as “commercial participators”.
According to the Charities Acts, businesses that are commercial participators must comply with certain legal requirements and have a ‘commercial participator agreement’ in place with the charity.
This can make business giving quite cumbersome, and indeed many charities are forced to turn down approaches from small businesses for these reasons.
The good news is that Work for Good has solved this, making it easy for you to give without any need for you to have direct contact or negotiate with any of the charities you decide to support.
The issues are all dealt with neatly in the T&Cs that businesses and charities agree to upon registering, that jointly form the Commercial Participation agreement between your business and any charity you support. Your rights and obligations are set out clearly in the T&Cs.

How can I promote my giving?

We encourage businesses to give visibly, and talk about their giving with pride. It’s good for your business, and can also inspire and engage others to do likewise.
Display the Work for Good mark with pride - on your email footers, on your website, on your proposals, on your van. It's a great way to start a conversation about how you're giving.
You can download digital or print files of the Work for Good mark here
Make it social - blog, tweet and post your giving stories, mention us and we'll share your stories wider.
Share your Work for Good profile with your clients and your people, get them involved in choosing the charity.
Tell your networks - people's ears will prick up when you mention how your excellent piece of work also generated £500 for the local hospice.
If you need help with ideas on how to shout about the good you do - please contact us.

Who can use the Work for Good mark?

Our mark is a sign of a commitment to business giving. Any business who is an active Work for Good member has permission to use our mark. Please start using it as soon as you’ve signed up and show the world what you stand for!
Businesses who don’t renew their membership will no longer be able to use the mark. Any business who has not made a donation within the previous two years will not be able to renew their membership and permission to use the mark will be withdrawn.

Fees

Our annual membership fee provides you with access to our easy, integrated giving platform and use of our brandmark. Fees are set based on the number of people in your business:

Non-employing: £25 plus VAT
1-9 employees: £75 plus VAT
10-49: £250 plus VAT
50-249: £500 plus VAT
250+: £750 plus VAT

Charities pay a 5% fee (plus VAT) based on the donation to help us generate more income on their behalf.
There are no processing charges for donations made by BACS bank transfer. If you donate by card it will be subject to a charge by Stripe, our payment transaction partner, of 20p+1.4%.
Comparing Work for Good fees to the cost of having an internal fundraising team within each charity, you can see that donating via Work for Good is also more cost effective for the charity.
Because the average cost of raising funds by UK charities is 17% of the amount raised (source: Charity Financials report), you can see that receiving funds via Work for Good is very attractive to charities from a low fee perspective.

How much does it cost to use the Work for Good mark?

The mark is free to use for registered businesses that comply with the terms of use.

How is giving through Work for Good tax efficient?

All recipients on Work for Good are UK registered charities, so any donations you make through us are tax deductible against profits in your business. This is not the case on all other giving platforms.

As a business owner, is it more tax efficient to give to charity out of the business or individually?

This is a complex question as there are so many factors to consider. However, our analysis shows that in the most common scenario, it costs a business less to give direct to charity than for a business owner to take out money from the business via salary or dividends and then donate personally. If you’d like to discuss your individual circumstances, please get in touch.

Can I use Gift Aid?

If you are a sole trader or part of a partnership (rather than a registered company), it may be possible for Gift Aid to be claimed by the charity. However, you must be registered as a UK taxpayer and meet the necessary criteria.
When you sign up to the site (and if you confirm you are not a registered company) you will be asked if you are eligible for Gift Aid. If so, you will have the option to complete a Gift Aid declaration, which Work for Good will send to the charity on your behalf.
Please note, it is your responsibility to ensure that the information within the declaration is accurate, and to update Work for Good if your Gift Aid eligibility changes. If you have any doubts, we recommend you seek advice from your financial accountant or HMRC.

What are the tax implications for clients?

The commercial transaction should continue to be treated exactly as it would be on a standalone basis without the Work for Good element. So if VAT is payable, it will still be payable, and so on. Any tax relief will be available to the business whose income is being donated to charity.

How can I Work for Good if I’m a salaried employee?

Work for Good is focussed on encouraging businesses to give their income, however you could donate some of your salary. Simply create an account as an individual, decide how much you want to donate (an hour, day, week?) calculate the total, and load it as a donation.

Can I do payroll giving at source using GAYE?

We're sorry, at this point, it isn’t possible within the Work for Good platform. If you want to give your own personal money, simply decide how much you want to donate and load it as a donation. You are still eligible for the same personal tax reliefs but will need to claim these separately.

Can we have a team who Work for Good, rather than an individual/business?

Yes, it’s possible to register as a team, individual or business.

Can my client match or add to my donation?

Yes, this is possible and such collaboration would be wonderful - drop us a line and we’ll talk you through it.

I don’t want to share details in public of my clients or the money I’m donating.

That’s fine - you have the ability to only show and share those parts of the donation that you want to.

I'm having trouble using the site.

Sorry to hear that. Please do contact us and we’ll get back to you ASAP to see if we can help.

I’ve forgotten my password.

No problem. Just follow the instructions here and we’ll send you a link for re-setting it.

Is there a brochure I can download?

Yes there is! You can view and download our business brochure here.