Frequently asked questions

How do I create my account?

You can watch our short on how to create an account here.

If you're still not sure, please do contact us and we’ll help you.

How do I populate my profile (including selecting which charities to support and setting a target)?

You can watch our short on how to set up your profile here.

If you're still not sure, please do contact us and we’ll help you.

How do I register a Work for Good project?

You can watch our short on how to register a project here.

If you're still not sure, please do contact us and we’ll help you.

How do I make a payment?

You can watch our short on how to make your donation payment here.

If you're still not sure, please do contact us and we’ll help you.

Why is giving via Work for Good better than giving direct to charities?

Businesses giving to charities can be unduly complex, even legally challenging (*see below), so we've made it simple.

Our ambition is for the 'Work for Good' mark to become the universally recognised symbol for good business giving that participating companies can wear with pride on their websites, premises, business cards and so on.

*Giving money to charity can be much more complicated for businesses than individuals giving. There is a section in the Charities Act known as Commercial Participation under which: if donations are in any way linked to sales of goods or services then the business and charity need to negotiate an agreement, the business has disclosure obligations and the charity has VAT tax risk. As such, many charities are forced to turn down approaches from small businesses. Our platform has solved this so you can easily give to numerous charities in amounts big or small, without needing to approach them.

Does it cost me to use Work for Good?

No, we’re not charging any businesses who join us during the beta phase to use Work for Good.

Will the charity get the full donation?

Your chosen charity will get the full donation amount, minus any bank transaction charge (typically 1.4% + 20p). This is the cost set out by Stripe, our payment transaction partner.

Are donations tax deductible?

Yes you can offset donations to UK charities against taxable profits within you business. You can get further detail from this Government website here.

As a business owner, is it more tax efficient to give to charity out of the business or individually?

This is a complex question as there are so many factors to consider. However, our analysis shows that in the most common scenario, it costs a business less to give direct to charity than for a business owner to take out money from the business via salary or dividends and then donate personally. If you’d like to discuss please get in touch.

Can I use Gift Aid?

If you are participating in the Work for Good Service as a sole trader or through a partnership (rather than a registered company), your donation may be eligible for Gift Aid provided it meets certain conditions.

We do not arrange for Gift Aid to be collected as part of the Service. In order for Gift Aid to be added to the donation you will need to complete a gift aid declaration and send this to the charity to which the donation has been made. An example Gift Aid declaration form can be found here:

If you are a higher rate-rate tax payer, you may be able to reclaim the higher-rate of tax when completing a self-assessment tax return form. Further information can be found on the HMRC website.

How can I Work for Good if I’m PAYE/salaried employee?

Work for Good is focussed on encouraging businesses to give their income, however you could donate some of your salary. Simply create an account as an individual, decide how much you want to donate (an hour, day, week?) calculate the total, and upload it as a piece of work.

Can I do payroll giving at source using GAYE?

We're sorry, at this point, this isn’t possible within the Work for Good platform. If you want to give your own personal money, simply decide how much you want to donate and upload it as a piece of work. You are still eligible for the same personal tax reliefs but will need to claim these separately.

What are the tax implications for customers?

The commercial transaction should continue to be treated exactly as it would be on a standalone basis without the Work for Good element. So if VAT is payable it will still be payable, and so on. Any tax relief will be available to the business whose income is being donated to charity. Please note, if you are raising funds for Visionbridge, that is a CIC rather than a charity, and so you should consult an accountant for tax advice.

Can I support multiple charities?

Yes you can. For now, you can only nominate one charity per logged project, so if you want to support multiple charities, you need to log the work as individual pieces. For example, if you plan to raise £500 from one customer but across 2 charities, you’d need to register it twice; £250 for charity X and £250 for charity Y.

Can I change my chosen charity?

Yes you can. Once you’ve registered a piece of work, you can edit it at any time.

Can customers decide who the chosen charity is?

This is a great idea, particularly if you are looking to involve and incentivise existing or potential customers. Post beta we will look at automating their ability to choose. For now, though, we suggest you discuss the charity choice with the customer before registering the work. It can be a cause you care about, they care about, or both.

Can the charity see that I am raising money for them?

It's up to you. Charities would of course like to thank you for raising money for them, but if you'd rather not be contacted, you can choose not to be. However, some charities will need to know the identity of their supporters in order to comply with internal and external regulation and policies.

Do I have to support the charities listed?

No - although we’ve listed a range of charities for this beta phase, we’re very happy to add any organisation, provided it is registered with the UK charities commission or meets our criteria. Simply nominate one here and we’ll contact the charity for you.

Can we have a team who Work for Good, rather than an individual/business?

Yes, it’s possible to register as a team, individual or business.

I registered a piece of work on Work for Good but now it’s been cancelled/changed by the client.

You can amend the work by editing the project at any time. If you cancel the piece of work, we’ll email both you and the customer to confirm this has happened.

My client has been late in paying their invoice. How do I delay paying Work for Good until I’ve been paid?

No problem - you can amend the work by editing the project due date at any time. If you cancel the piece of work, we’ll email both you and the customer to confirm this has happened.

Can my customer match or add to my donation?

Yes, this is possible - drop us a line at and we’ll talk you through it.

I don’t want to share details of my clients or the money I’m raising.

That’s fine - you have the ability to only show and share those parts of the donation that you want to.

How much does it cost to use the Work for Good mark?

The mark is free to use; all we expect is that the business is genuinely registered to Work for Good, and is raising money for a cause.

What if I see somebody using the mark but they are not registered with Work for Good?

We’d be very disappointed to hear that such a thing would happen - it’s hardly in the spirit of what we’re trying to do, is it? However, please do tell us straight away by sending information to, and we’ll follow up.

I’m having trouble using the site.

Sorry to hear that. Please do contact us and we’ll get back to you ASAP to see if we can help.

I’ve forgotten my password.

No problem. Just follow the instructions here and we’ll send you a link for re-setting it.

How does your referral system work?

We want as many businesses to use Work for Good as possible so, for a limited period, we're offering an incentive for referrals. We'll make a £50 donation to your chosen charity, for every successful referral you make.

By 'successful referral' we mean the referred business needs to have registered and completed a paid-for piece of work. When they complete their payment, we'll add £50 to your charity target.

There's no limit on the number of referrals you can make, and no minimum amount that the business has to raise. However, in the spirit of Work for Good, we'd hope you will inspire other businesses to aim high!

All you have to do is make sure that, if you have referred a business, you remind them to tell our team when they are welcomed onto WFG. Our team will do the rest.

Please note; we do reserve the right to review referrals and withdraw this offer.

If I link donations to a specific service or product sale, is my business a 'commercial participator'?

Yes it is. This is all dealt with neatly in the T&Cs that you sign with us, and that the charities sign with us, that form the Commercial Participation agreement between your business and charity, without any need for you to have direct contact or negotiate with any of the charities you decide to support.

As such we can facilitate business donations in larger numbers of smaller donations than would normally be practical for charities to manage themselves.

Your right and obligations are set out clearly in the T&Cs.