Code of Fundraising Practice - 1 Nov 2025
At Work for Good, we’re committed to ensuring that our platform continues to meet the highest standards of transparency, trust, and compliance in charitable fundraising.
With the Fundraising Regulator’s new Code of Fundraising Practice coming into effect on 1 November 2025, we’ve updated our Terms and Conditions for the website, for businesses, and for charities to align with the Code’s expectations - particularly those relating to digital fundraising platforms.
To make these updates clear, we’ve published an itemised summary in the tables below showing each new or amended section of our Terms alongside the relevant Code reference.
Fee transparency is a key focus area of the new Code of Fundraising Practice for digital platforms. In line with this, we’ve included a section that outlines the fee disclosures already embedded in our platform - now formally aligned with the Code’s emphasis on openness, accountability, and clarity in digital fundraising.
Tipping is another key focus area in the new Code of Fundraising Practice. Tipping is not applicable to Work for Good.
Terms and Conditions Updates
| Section | Description | Code Ref (s) |
|---|---|---|
| Intro amended | Clarifies that Work for Good is a digital intermediary facilitating Commercial Participation Agreements (CPAs), not a charity, professional fundraiser, or commercial participator | 1.1, 9.1 |
| 5.3 amended | Commits to communicating material changes to Terms & Conditions to registered users and charities | 1.1 |
| 5.4 added | Confirms that all platform fees, costs, and donation amounts are displayed clearly | 1.1, 9.1 |
| Section | Description | Code Ref (s) |
|---|---|---|
| 1.5 added | Introduces a general clause requiring business users to act consistently with the Fundraising Code when conducting campaigns via WFG | 1.1, 9.1 |
| 1.6 added | Introduces a clear and accessible complaints process for users, aligned with escalation to the Fundraising Regulator | 2.3 |
| 2.8 added | Requires businesses to keep records of their sales-linked promotions and cooperate with charities, WFG, and the Fundraising Regulator in relation to compliance | 6.1-6.3, 9.1 |
| 2.9 added | Commits to maintaining adequate records of agreements, donations, and payments to support compliance and charity oversight | 1.4, 6.3, 9.1 |
| 10.2 amended | Enables WFG to suspend a business account for non-compliance with the Code | 9.1 |
| Shed 1, 5.1.5 amended | Ensures that marketing and fundraising messaging avoid exploiting vulnerability | 3.2 |
| Shed 1, 5.1.9 added | Requires businesses to comply with the Code and cooperate with oversight bodies | 9.1 |
URL links to the Code of Fundraising Practice in Schedule 3 will be changed post Nov 1 when it is in effect.
| Section | Description | Code Ref (s) |
|---|---|---|
| 1.3 | Introduces a clear and accessible complaints process for users, aligned with escalation to the Fundraising Regulator | 2.3 |
| 2.4 added | Makes clear that use of WFG requires charities to comply with the Code | 1.1, 6, 9 |
| 2.5 added | Ensures the charity keeps oversight of business partners and maintains records | 6.2.3, 7.2.4 |
| 4.2 amended | Clarifies the charity’s responsibility to oversee business partners using WFG | 9.1 |
| 4.7 added | Allows/obliges the charity to report concerns about a business partner | 9.1 |
| 9.6 added | Allows WFG to suspend a charity’s account for serious breach of the Code | 9.1 |
| 12.1 added | Confirms charity duty to cooperate with with WFG and the Regulator | 1.1, 9.1 |
| 12.2 added | Ensures charities protect people in vulnerable circumstances | 3.2 |
| Shed 1, 5.1.5 added | Ensures that marketing and fundraising messaging avoid exploiting vulnerability | 3.2 |
| Shed 1, 5.1.9 added | Requires businesses to comply with the Code and cooperate with oversight bodies | 9.1 |
Fee Transparency
Payment processing and platform fees are disclosed in 6 separate locations/ways on Work for Good per the following:
- On our website in a separate dedicated webpage - https://workforgood.co.uk/our-fees/
- In the Business FAQ's (3rd question) with a link to the fees webpage also https://workforgood.co.uk/faqs/#for-businesses
- In the Business T&C's - Section 3.2 https://workforgood.co.uk/terms-and-conditions/for-businesses/
- In the Charities T&C's - Section 5.1 & 5.2 https://workforgood.co.uk/terms-and-conditions/for-charities/
- When a CPA is created by a business - a tick box to T&C's (with link)
- And as a footnote on the pop up when a business pays a CPA - per the following screenshot
